T was trying to retrieve the messages from our voice mail system. She was having a difficult time, "Could you listen for the phone number on this message, I can't make it out." I listened to the message, it was a client looking for information about our emergency food distribution. She desperately needed food and wanted a call back; but I could not make out her phone number. She said her name and number so quickly that both pieces of vital information could not be understood.
T was clearly frustrated. "We could have helped her. I would have called her back and helped her with information about receiving food." "Why did she say her phone number so fast?"
Our staff and volunteers at EGFBS are committed to helping those who are hungry and in need of assistance. Please, if you are leaving a message on our voice mail, speak clearly and slowly. We do not have caller id, and if we cannot understand your message, our caring volunteers cannot contact you.
No comments:
Post a Comment